Terms & Conditions
The framework of our professional relationship and service standards.
Our Commitment to You.
These Terms of Business, alongside your engagement letter, govern the lawyer-client relationship between us. By continuing to instruct Arif & Co, you agree to these terms.
Service Standards
We provide quality legal advice with a personal service. We update you regularly in plain language, keep you informed on costs, and review funding methods throughout your case.
Your Responsibilities
We request that you provide truthful instructions, respond to communications promptly, attend scheduled hearings, and discharge payments on time.
Detailed Terms of Business
Legal Aid & People Responsible
The person responsible for your work will be named in your engagement letter. If your matter is legally aided, specific terms apply. You must keep us informed of any financial changes.
Complaints Procedure
If you are dissatisfied, please contact Anjam Arif. We have 8 weeks to resolve matters before you may escalate to the Legal Ombudsman.
Legal Ombudsman: PO Box 6806, Wolverhampton WV1 9WJ | 0300 555 0333
Data, Identity & Storage
We retain files for at least 6 years. Wills and Deeds are held in safe custody. We are required by law to verify your identity under the Data Protection Act 2018.
Liability & Regulatory
Our professional negligence liability is limited to £3 million. Regulated by the Solicitors Regulation Authority (SRA No: 818432). VAT: 389404756.